IMPORTANT INFORMATION REGARDING CHARLOTTE STATE BANK INTERNET BANKING AND BILL PAY

IS THIS YOUR FIRST LOGIN SINCE MAY 23RD?
IF SO, PLEASE READ THE FOLLOWING INSTRUCTIONS.
IF YOU HAVE PREVIOUSLY LOGGED IN, PLEASE SCROLL TO THE LOGIN AT THE BOTTOM OF THE PAGE.

User ID now named
Access ID

UserID = AccessID

Password now named
Passcode

Password = PassCode

Personal Customer with Social Security Numbers

Your UserID will now be named AccessID and will be the lowercase version of your current UserID. Your AccessID will be case sensitive and you may change your AccessID after May 23.

Example:
Before May 23: BSmItH
Beginning May 23: bsmith

Your PassCode will initially be your AccessID followed by the last five (5) digits of your Social Security Number. You will be prompted to change it. You may change it back to your current Password if you prefer.
Example:
Before May 23: 25q95h
Beginning May 23:
bsmith56789

Personal Customers without Social Security Numbers

Your UserID will now be named AccessID and will be the lowercase version of your current UserID. Your AccessID will be case sensitive and you may change your AccessID after May 23.

Example:
Before May 23: BSmItH
Beginning May 23: bsmith

Your PassCode will initially be your AccessID followed by the eight (8) digits of your birthdate (mmddyyyy). You will be prompted to change it. You may if you prefer, change it back to your current Password.
Example:
Before May 23: 25q95h
Beginning May 23: bsmith02141965

Business Customers

Your UserID will now be named AccessID and will be the lowercase version of your current UserID. Your AccessID will be case sensitive and you may change your AccessID after May 23.

Example:
Before May 23: ABCinc
Beginning May 23: abcinc

Your PassCode will initially be your AccessID followed by the last five (5) digits of your Tax Identification Number. You will be prompted to change it. You may if you prefer, change it back to your current Password.
Example:
Before May 23: ABC5412
Beginning May 23: abcinc56789

IF YOU HAVE ALREADY LOGGED IN SINCE MAY 23RD RESET YOUR PASSCODE
PLEASE LOG IN AS USUAL, DISREGARDING THE ABOVE, ONE-TIME INSTRUCTIONS.


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